Return information

You do not want to keep the unopened goods after all? No problem, a return is possible from the order date until 14 days after receipt of the goods without giving reasons. Please send an informal e-mail to Postage costs for the return shipment are at the expense of the customer. You will find all further information about your right of withdrawal in our General Terms and Conditions of Business (in German).

How can I return products?

In order to process your order as quickly as possible, we ask you to proceed as follows:

  • Please send us a mail to Please include your order number.  
  • We would be pleased if you could give us the reason for the return so that we can improve our service and the quality of our products.
  • Please send the products back safely packed. 
  • We do not take back empty or more than extensively used products.

How do I get my money back?

Refunds will be issued no later than 2 days after receipt of the goods via the payment method you used to pay for your order.

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