How can I pay for my order?
You have the possibility to pay for your order by Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express or instant bank transfer.Can I pay by direct debit?
Can I pay by direct debit?
You can pay via PayPal directly by direct debit. No PayPal account is required.
What are the shipping costs?
D: Free of charge
EU: Euro 4.95 per order
UK: Euro 4.95 per order
How will my order be shipped?
Your order is packed with great care and reliably transported by DHL "GO GREEN". We want our parcels to be fun to open and to arrive in perfect condition!
How do I know if you have received my order?
You will receive a confirmation of your order by e-mail within 24 hours.
Which countries do you deliver to?
Outside Germany we currently deliver to the whole EU and UK. Unfortunately we do not deliver to Switzerland.
Can I cancel or change my order after I have placed it?
You can cancel your order from the date of order until 14 days after receipt of the goods without giving reasons. Simply send an informal e-mail to email@example.com. With the receipt of the return we will transfer your money back to you. Unfortunately it is not possible to change your order. In this case you would have to cancel your original order and order again.
How long does it take for my order to be shipped?
Orders placed before 16:00 Monday to Friday will be shipped the same day. Orders placed on Friday after 16:00 and on Saturday and Sunday or public holidays will be shipped the following working day
Will I receive a notification about the shipment of the goods?
As soon as INCHI GOLD has received your payment, you will be notified by e-mail. You will receive a further notification as soon as the package has been sent to your delivery address.
How long does it take for the goods to reach me?
Delivery addresses in Germany: within 1-2 working days, deliveries to Austria: within 3-5 working days, deliveries to the rest of the EU and UK: within 6-8 working days. If your name is not written on the doorbell or letterbox, we are unfortunately not allowed to deliver the consignment according to German law.